Privacy Policy
We respect and protect the privacy rights of our visitors, customers and any individuals in contact with SMEDJAN. We have adopted a Privacy Policy that guides how we collect, use, transfer and store the information that you provide us with or that we collect about you when interacting with SMEDJAN. The following information is provided by SMEDJAN to show how we comply with applicable rules and regulations, help keep you fully informed about your rights and how you can enforce your rights. By visiting www.madeinsmedjan.com, you accept and consent to the practices described in this Privacy Policy and Terms and Conditions.
1. GENERAL INFORMATION
This policy regards integrity and marketing, (“Privacy Policy”) and explains how SMEDJAN, Båstad, Sweden with email aperson@insmedjan.com, (“SMEDJAN”, “we”) we collect, use, transfer and store personal data site visitors, customers and any persons in contact with SMEDJAN (“users”).
1.1 The privacy policy applies when; being in contact with SMEDJAN, being close to a purchase, making a purchase or in any other way communicating with SMEDJAN.
2. RESPONSIBLE OF PERSONAL DATA
SMEDJAN is responsible for SMEDJAN’s handling of your personal data when interacting with us and secures that it follows applicable laws and regulations.
3. WHEN DO WE PROCESS YOUR PERSONAL DATA?
3.1 In order to visit our webpage, use our size finder, buy our goods or contact us in any way, we need to collect personal data about you.
3.2 SMEDJAN collects and processes personal data about you when you visit our webpage, use our size finder, add products to your cart, enter and complete the checkout, reach out to our customer care, sign up for our newsletter, restock notifications, waitlists and events. The information that we at SMEDJAN collect in the aforementioned instances, is required to enter into an agreement, for us to fulfil the agreement and provide the services and products requested.
3.3 For all customers and users registered to our newsletter, we collect data about how you interact with our website, what information, products and services you have been interested in by reading an email or clicking a link.
3.4 For all customers we also store and handle any personal information related to past purchases.
3.5 For all customers and users making use of our size finder, we store the information asked for during the size finder process, as specified.
4. WHAT PERSONAL DATA DO WE PROCESS ABOUT YOU?
4.1 For email subscribers
The personal data that we collect from email subscribers are:
IP-address and information about your website visit behaviour
4.2 For customers
The personal data that we collect from customers are:
IP-address and information about your website visit behaviour
First name
Last name
Address
Telephone number
Order information
4.3 For users starting the purchasing process
The personal data that we collect from users starting an order:
IP-address and information about your website visit behaviour
First name
Last name
Address
Telephone number
Order information
4.5 For users of SMEDJAN customer care and support channels
First name
Last name
Facebook account information
Twitter account information
Other personal information provided by the user in order to resolve any errand or issue
4.6 For customers reviewing SMEDJAN products:
Name
IP address
5. WHY DO WE PROCESS THE PERSONAL DATA ABOUT YOU?
SMEDJAN process your personal data for the following purposes:
To fulfil our responsibilities to you as a user of our webpages, services or products.
To support you in case of problems with our webpages, services or products.
To improve our webpages, services or products.
To communicate informational updates and marketing messages via email or telephone.
To collect and make customer, marketing or other types of analyses
To prevent fraud
To follow applicable laws and regulations
6. THE LEGAL GROUNDS FOR US TO COLLECT, USE, TRANSFER AND STORE PERSONAL DATA
We treat your personal information to:
fulfil the contract and/or agreement with you, providing our products and services
comply with legal obligations, for instance keeping records for accounting or VAT reporting to comply with local financial regulation
cater to the legitimate interests of users, customers and visitors, for instance sending information about goods and services users have shown interest in or carrying out analyses, segmentation and profiling to improve the relevance of and tailor information about products, services and events to users, as well as to provide accurate size recommendations to avoid unnecessary shipping and handling
cater to our own legitimate interests, for instance tracking site behaviour, interactions and user interests in our information, products and services to provide correct information, services and products as well as personal offers or collecting feedback to improve our products or services or performing analyses, segmentations and profiling of users and user data to allocate our resources, change, improve and expand our products and services, as well as to provide accurate size recommendations to avoid unnecessary shipping and handling costs and emissions
cater to both our own and users’ legitimate interests, for instance to develop and improve our Size Finder algorithm, we’ll cross reference the data collected with order and return data on aggregated and anonymous level, to identify which factors best predict the right size for our website visitors and customers
SMEDJAN does not process any sensitive personal data, .e.g financial information, health information, religious beliefs etc. Body-related data collected and processed for the purpose of size recommendation is never used for profiling or computed on an individual level and is always aggregated.
